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Groupon may only be used on a customer's first visit.
We do not accept multiple use of Groupon.
APPOINTMENTS
Appointments can be made by calling, or through text. We do not accept appointments by e-mail or social media.
CANCELLATION / RESCHEDULING POLICY
We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 6 business hours* before your appointment time to avoid a cancellation fee. If cancelling/rescheduling for 2 or more people, please do at least 24 hours before the scheduled appointment time to avoid a cancellation fee.
• ex) 10:00AM appointments must be cancelled 6 business hours in advance by 3:00PM the previous day, not 5:00AM on the day of the appointment.
A $50 cancellation fee will be charged to the venom/quick pay with zelle/credit card on file for each appointment that is cancelled less than 6 business hours before the appointment time.
• No-shows will be billed for the full (100%) amount for the appointment.
• Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.
• All appointment cancellations must be made & confirmed via telephone. Appointment cancellations through text or email are not accepted.
LATE ARRIVALS
We ask that our clients to arrive promptly for their appointments to ensure sufficient time for quality results.
• While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.
• Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the lash artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.
REFILLS
We do not perform refill services on work that was not done at Lilian Eyelash Extensions – NO EXCEPTIONS. If you currently have lash extensions on, you must get them removed before receiving your first new set with us. This is to avoid the risk of mixing different adhesives and materials from work done in other salons.
• (Eyelash Extension CANNOT be applied to persons allergic to any type of adhesives .
• Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain Cyanoacrylates
• please disclose any eye conditions, injuries, medications or treatment used on/in or affecting the eye area in advance.
PRICING POLICY
All price are subject to change. All products purchase are final; no exchanges or refunds.
PAYMENT/GRATUITY
We accept Cash and all major credit cards, quick pay with zelle.,Venom.except American Express.
Gratuities are accepted in Cash only. A 20% gratuity is recommended for any service you have, and tips are genuinely appreciated for the full (pre-discounted) value.
Business hour: Monday to Sunday 10:00am - 7:30pm
We don’t charge for any fixes. If you come back within 3days from your last service.fix after 3days will be charged from the refill price.
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